Incidents reported on status page for Homeaware https://status.homeaware.com/ https://d1lppblt9t2x15.cloudfront.net/logos/a4d66337027d4060d976faf97457353d.png https://status.homeaware.com/ en https://status.homeaware.com/incident/780187 Fri, 05 Dec 2025 09:17:44 -0000 https://status.homeaware.com/incident/780187#1b36dac910110f6603d3b5f1fdbfb6e2b13a7c1d504763f2ebb82db9dc906a8d www.homeaware.com recovered. https://status.homeaware.com/incident/780187 Fri, 05 Dec 2025 08:50:37 -0000 https://status.homeaware.com/incident/780187#41f102a5b61aeb49fdcac379f0b5b58a7af5a41ff0ab627853a65283d02305c0 www.homeaware.com went down. https://status.homeaware.com/incident/712113 Mon, 20 Oct 2025 10:52:00 -0000 https://status.homeaware.com/incident/712113#19b0b3043ff1bab4f6b870a74c65f283adf156639dae78a2aeb569ed4b2c859f # Service Outage - Multiple Services **Service:** Multiple services **Severity:** Degraded **Region:** AWS US-EAST-1 (N. Virginia) **Contact:** support@homeaware.com **Status:** RESOLVED ## Summary HomeAware services experienced degraded performance and increased error rates due to a widespread AWS infrastructure issue affecting the US-EAST-1 region. The issue has been fully resolved. ## Impact on HomeAware Services - Increased error rates and latencies across multiple services - Some users experienced timeouts and failed requests - New service deployments were temporarily affected - Overall service availability was maintained with degraded performance ## Timeline **Oct 20, 12:00 PM PDT** - **RESOLVED** - All services are now operating normally. The underlying AWS infrastructure issue has been fully resolved. **Oct 20, 11:22 AM PDT** - **IMPROVING** - Significant improvements in service performance. Most services are recovering well. **Oct 20, 10:38 AM PDT** - **RECOVERING** - Early signs of recovery across most services. Some areas still experiencing issues. **Oct 20, 9:13 AM PDT** - **INVESTIGATING** - AWS has identified the root cause and is implementing fixes. Services beginning to stabilize. **Oct 20, 8:43 AM PDT** - **INVESTIGATING** - Root cause identified as network connectivity issues. AWS is actively working on resolution. **Oct 20, 7:29 AM PDT** - **INVESTIGATING** - Early signs of recovery detected. Continuing to monitor the situation. **Oct 20, 6:42 AM PDT** - **INVESTIGATING** - Multiple mitigations applied. Some services showing improvement. **Oct 20, 5:48 AM PDT** - **INVESTIGATING** - Progress being made on resolving the underlying issues. Some services recovering. **Oct 20, 4:48 AM PDT** - **INVESTIGATING** - Working to restore full service functionality. Some services still affected. **Oct 20, 3:35 AM PDT** - **INVESTIGATING** - Most services recovering, but some operations still experiencing issues. **Oct 20, 2:27 AM PDT** - **INVESTIGATING** - Significant signs of recovery. Most requests now succeeding. **Oct 20, 1:26 AM PDT** - **INVESTIGATING** - Confirmed widespread service issues. Engineers actively working on resolution. **Oct 20, 12:51 AM PDT** - **INVESTIGATING** - Increased error rates and latencies detected across multiple services. **Oct 20, 12:11 AM PDT** - **INVESTIGATING** - Initial detection of service issues. Investigation underway. ## Current Status **RESOLVED** - All HomeAware services are now operating normally. The underlying AWS infrastructure issue has been fully resolved. ## What We Did - Monitored AWS Service Health Dashboard continuously - Implemented retry logic for failed requests - Communicated with users about the ongoing issue - Coordinated with AWS support for resolution ## Prevention - Continue monitoring service health metrics - Maintain failover capabilities to other regions - Regular testing of disaster recovery procedures --- **Updated Oct 20 at 12:00pm PDT** https://status.homeaware.com/incident/712113 Mon, 20 Oct 2025 10:52:00 -0000 https://status.homeaware.com/incident/712113#19b0b3043ff1bab4f6b870a74c65f283adf156639dae78a2aeb569ed4b2c859f # Service Outage - Multiple Services **Service:** Multiple services **Severity:** Degraded **Region:** AWS US-EAST-1 (N. Virginia) **Contact:** support@homeaware.com **Status:** RESOLVED ## Summary HomeAware services experienced degraded performance and increased error rates due to a widespread AWS infrastructure issue affecting the US-EAST-1 region. The issue has been fully resolved. ## Impact on HomeAware Services - Increased error rates and latencies across multiple services - Some users experienced timeouts and failed requests - New service deployments were temporarily affected - Overall service availability was maintained with degraded performance ## Timeline **Oct 20, 12:00 PM PDT** - **RESOLVED** - All services are now operating normally. The underlying AWS infrastructure issue has been fully resolved. **Oct 20, 11:22 AM PDT** - **IMPROVING** - Significant improvements in service performance. Most services are recovering well. **Oct 20, 10:38 AM PDT** - **RECOVERING** - Early signs of recovery across most services. Some areas still experiencing issues. **Oct 20, 9:13 AM PDT** - **INVESTIGATING** - AWS has identified the root cause and is implementing fixes. Services beginning to stabilize. **Oct 20, 8:43 AM PDT** - **INVESTIGATING** - Root cause identified as network connectivity issues. AWS is actively working on resolution. **Oct 20, 7:29 AM PDT** - **INVESTIGATING** - Early signs of recovery detected. Continuing to monitor the situation. **Oct 20, 6:42 AM PDT** - **INVESTIGATING** - Multiple mitigations applied. Some services showing improvement. **Oct 20, 5:48 AM PDT** - **INVESTIGATING** - Progress being made on resolving the underlying issues. Some services recovering. **Oct 20, 4:48 AM PDT** - **INVESTIGATING** - Working to restore full service functionality. Some services still affected. **Oct 20, 3:35 AM PDT** - **INVESTIGATING** - Most services recovering, but some operations still experiencing issues. **Oct 20, 2:27 AM PDT** - **INVESTIGATING** - Significant signs of recovery. Most requests now succeeding. **Oct 20, 1:26 AM PDT** - **INVESTIGATING** - Confirmed widespread service issues. Engineers actively working on resolution. **Oct 20, 12:51 AM PDT** - **INVESTIGATING** - Increased error rates and latencies detected across multiple services. **Oct 20, 12:11 AM PDT** - **INVESTIGATING** - Initial detection of service issues. Investigation underway. ## Current Status **RESOLVED** - All HomeAware services are now operating normally. The underlying AWS infrastructure issue has been fully resolved. ## What We Did - Monitored AWS Service Health Dashboard continuously - Implemented retry logic for failed requests - Communicated with users about the ongoing issue - Coordinated with AWS support for resolution ## Prevention - Continue monitoring service health metrics - Maintain failover capabilities to other regions - Regular testing of disaster recovery procedures --- **Updated Oct 20 at 12:00pm PDT** https://status.homeaware.com/incident/712113 Mon, 20 Oct 2025 10:52:00 -0000 https://status.homeaware.com/incident/712113#19b0b3043ff1bab4f6b870a74c65f283adf156639dae78a2aeb569ed4b2c859f # Service Outage - Multiple Services **Service:** Multiple services **Severity:** Degraded **Region:** AWS US-EAST-1 (N. Virginia) **Contact:** support@homeaware.com **Status:** RESOLVED ## Summary HomeAware services experienced degraded performance and increased error rates due to a widespread AWS infrastructure issue affecting the US-EAST-1 region. The issue has been fully resolved. ## Impact on HomeAware Services - Increased error rates and latencies across multiple services - Some users experienced timeouts and failed requests - New service deployments were temporarily affected - Overall service availability was maintained with degraded performance ## Timeline **Oct 20, 12:00 PM PDT** - **RESOLVED** - All services are now operating normally. The underlying AWS infrastructure issue has been fully resolved. **Oct 20, 11:22 AM PDT** - **IMPROVING** - Significant improvements in service performance. Most services are recovering well. **Oct 20, 10:38 AM PDT** - **RECOVERING** - Early signs of recovery across most services. Some areas still experiencing issues. **Oct 20, 9:13 AM PDT** - **INVESTIGATING** - AWS has identified the root cause and is implementing fixes. Services beginning to stabilize. **Oct 20, 8:43 AM PDT** - **INVESTIGATING** - Root cause identified as network connectivity issues. AWS is actively working on resolution. **Oct 20, 7:29 AM PDT** - **INVESTIGATING** - Early signs of recovery detected. Continuing to monitor the situation. **Oct 20, 6:42 AM PDT** - **INVESTIGATING** - Multiple mitigations applied. Some services showing improvement. **Oct 20, 5:48 AM PDT** - **INVESTIGATING** - Progress being made on resolving the underlying issues. Some services recovering. **Oct 20, 4:48 AM PDT** - **INVESTIGATING** - Working to restore full service functionality. Some services still affected. **Oct 20, 3:35 AM PDT** - **INVESTIGATING** - Most services recovering, but some operations still experiencing issues. **Oct 20, 2:27 AM PDT** - **INVESTIGATING** - Significant signs of recovery. Most requests now succeeding. **Oct 20, 1:26 AM PDT** - **INVESTIGATING** - Confirmed widespread service issues. Engineers actively working on resolution. **Oct 20, 12:51 AM PDT** - **INVESTIGATING** - Increased error rates and latencies detected across multiple services. **Oct 20, 12:11 AM PDT** - **INVESTIGATING** - Initial detection of service issues. Investigation underway. ## Current Status **RESOLVED** - All HomeAware services are now operating normally. The underlying AWS infrastructure issue has been fully resolved. ## What We Did - Monitored AWS Service Health Dashboard continuously - Implemented retry logic for failed requests - Communicated with users about the ongoing issue - Coordinated with AWS support for resolution ## Prevention - Continue monitoring service health metrics - Maintain failover capabilities to other regions - Regular testing of disaster recovery procedures --- **Updated Oct 20 at 12:00pm PDT** https://status.homeaware.com/incident/712113 Mon, 20 Oct 2025 10:52:00 -0000 https://status.homeaware.com/incident/712113#19b0b3043ff1bab4f6b870a74c65f283adf156639dae78a2aeb569ed4b2c859f # Service Outage - Multiple Services **Service:** Multiple services **Severity:** Degraded **Region:** AWS US-EAST-1 (N. Virginia) **Contact:** support@homeaware.com **Status:** RESOLVED ## Summary HomeAware services experienced degraded performance and increased error rates due to a widespread AWS infrastructure issue affecting the US-EAST-1 region. The issue has been fully resolved. ## Impact on HomeAware Services - Increased error rates and latencies across multiple services - Some users experienced timeouts and failed requests - New service deployments were temporarily affected - Overall service availability was maintained with degraded performance ## Timeline **Oct 20, 12:00 PM PDT** - **RESOLVED** - All services are now operating normally. The underlying AWS infrastructure issue has been fully resolved. **Oct 20, 11:22 AM PDT** - **IMPROVING** - Significant improvements in service performance. Most services are recovering well. **Oct 20, 10:38 AM PDT** - **RECOVERING** - Early signs of recovery across most services. Some areas still experiencing issues. **Oct 20, 9:13 AM PDT** - **INVESTIGATING** - AWS has identified the root cause and is implementing fixes. Services beginning to stabilize. **Oct 20, 8:43 AM PDT** - **INVESTIGATING** - Root cause identified as network connectivity issues. AWS is actively working on resolution. **Oct 20, 7:29 AM PDT** - **INVESTIGATING** - Early signs of recovery detected. Continuing to monitor the situation. **Oct 20, 6:42 AM PDT** - **INVESTIGATING** - Multiple mitigations applied. Some services showing improvement. **Oct 20, 5:48 AM PDT** - **INVESTIGATING** - Progress being made on resolving the underlying issues. Some services recovering. **Oct 20, 4:48 AM PDT** - **INVESTIGATING** - Working to restore full service functionality. Some services still affected. **Oct 20, 3:35 AM PDT** - **INVESTIGATING** - Most services recovering, but some operations still experiencing issues. **Oct 20, 2:27 AM PDT** - **INVESTIGATING** - Significant signs of recovery. Most requests now succeeding. **Oct 20, 1:26 AM PDT** - **INVESTIGATING** - Confirmed widespread service issues. Engineers actively working on resolution. **Oct 20, 12:51 AM PDT** - **INVESTIGATING** - Increased error rates and latencies detected across multiple services. **Oct 20, 12:11 AM PDT** - **INVESTIGATING** - Initial detection of service issues. Investigation underway. ## Current Status **RESOLVED** - All HomeAware services are now operating normally. The underlying AWS infrastructure issue has been fully resolved. ## What We Did - Monitored AWS Service Health Dashboard continuously - Implemented retry logic for failed requests - Communicated with users about the ongoing issue - Coordinated with AWS support for resolution ## Prevention - Continue monitoring service health metrics - Maintain failover capabilities to other regions - Regular testing of disaster recovery procedures --- **Updated Oct 20 at 12:00pm PDT** https://status.homeaware.com/incident/712113 Mon, 25 Aug 2025 14:58:27 -0000 https://status.homeaware.com/incident/712113#d806733b9ab2f0dc4134e8b9c996366a68d4bce74f5abaa6585b092b857e245c Homeaware API (Internal) recovered. https://status.homeaware.com/incident/709982 Fri, 22 Aug 2025 17:30:00 -0000 https://status.homeaware.com/incident/709982#c40a942abf150d92f9783a63bb7187a351c922f284d73a636d7ff389232791e3 Maintenance completed https://status.homeaware.com/incident/709982 Fri, 22 Aug 2025 17:30:00 -0000 https://status.homeaware.com/incident/709982#c40a942abf150d92f9783a63bb7187a351c922f284d73a636d7ff389232791e3 Maintenance completed https://status.homeaware.com/incident/709982 Fri, 22 Aug 2025 17:30:00 -0000 https://status.homeaware.com/incident/709982#c40a942abf150d92f9783a63bb7187a351c922f284d73a636d7ff389232791e3 Maintenance completed https://status.homeaware.com/incident/709982 Fri, 22 Aug 2025 17:30:00 -0000 https://status.homeaware.com/incident/709982#c40a942abf150d92f9783a63bb7187a351c922f284d73a636d7ff389232791e3 Maintenance completed https://status.homeaware.com/incident/709982 Fri, 22 Aug 2025 03:30:00 -0000 https://status.homeaware.com/incident/709982#c3438c9a6e4a087af944962f06953ed320e495fa849e94d5a9bd8b68823e5073 We're currently performing a scheduled upgrade to our backend systems to improve overall reliability and performance. This upgrade will help reduce the notification inaccuracies some users have experienced. While we expect no service interruption during this process, you may notice temporary delays in system responses or occasional notification inaccuracies during the upgrade period. These are normal and expected behaviors that will resolve automatically once the upgrade is complete. This maintenance is part of our ongoing efforts to provide you with the most reliable and accurate service possible. We're monitoring the process closely to ensure everything runs smoothly. https://status.homeaware.com/incident/709982 Fri, 22 Aug 2025 03:30:00 -0000 https://status.homeaware.com/incident/709982#c3438c9a6e4a087af944962f06953ed320e495fa849e94d5a9bd8b68823e5073 We're currently performing a scheduled upgrade to our backend systems to improve overall reliability and performance. This upgrade will help reduce the notification inaccuracies some users have experienced. While we expect no service interruption during this process, you may notice temporary delays in system responses or occasional notification inaccuracies during the upgrade period. These are normal and expected behaviors that will resolve automatically once the upgrade is complete. This maintenance is part of our ongoing efforts to provide you with the most reliable and accurate service possible. We're monitoring the process closely to ensure everything runs smoothly. https://status.homeaware.com/incident/709982 Fri, 22 Aug 2025 03:30:00 -0000 https://status.homeaware.com/incident/709982#c3438c9a6e4a087af944962f06953ed320e495fa849e94d5a9bd8b68823e5073 We're currently performing a scheduled upgrade to our backend systems to improve overall reliability and performance. This upgrade will help reduce the notification inaccuracies some users have experienced. While we expect no service interruption during this process, you may notice temporary delays in system responses or occasional notification inaccuracies during the upgrade period. These are normal and expected behaviors that will resolve automatically once the upgrade is complete. This maintenance is part of our ongoing efforts to provide you with the most reliable and accurate service possible. We're monitoring the process closely to ensure everything runs smoothly. https://status.homeaware.com/incident/709982 Fri, 22 Aug 2025 03:30:00 -0000 https://status.homeaware.com/incident/709982#c3438c9a6e4a087af944962f06953ed320e495fa849e94d5a9bd8b68823e5073 We're currently performing a scheduled upgrade to our backend systems to improve overall reliability and performance. This upgrade will help reduce the notification inaccuracies some users have experienced. While we expect no service interruption during this process, you may notice temporary delays in system responses or occasional notification inaccuracies during the upgrade period. These are normal and expected behaviors that will resolve automatically once the upgrade is complete. This maintenance is part of our ongoing efforts to provide you with the most reliable and accurate service possible. We're monitoring the process closely to ensure everything runs smoothly.